ROCHESTER – Residents here with questions or concerns about city government will no longer be able to use official city social media pages to air their grievances.
On Wednesday, the city of Rochester began restricting social media users from leaving comments on posts from its official Facebook and Instagram pages, as well as pages for parks, police and other departments.
City Administrator Alison Zelms said the policy is in response to what she described as “counterproductive” activity on the city’s social media pages.
“Discontinuing the use of comments effectively reduces the potential for harmful content and negative interactions because it removes an unmoderated and monitored forum for those activities,” Zelms wrote in the announcement.
Comment sections on city posts were typically not monitored by departments, city officials said, due to “staffing challenges” and a prioritization of resources to other city needs. Rochester Public Schools also no longer allows public comments on its posts.
Mayor Kim Norton, who has spoken previously about the negative interactions she has had online, also disabled comments on her pages on Wednesday. Users will now only be able to react (by emoji) to posts or reshare a post with comments to their own personal pages. Norton said she remains available by phone or email.
“I believe this change will support our efforts to provide information, and also to create a better, safer digital environment for all,” Norton said in a statement.
Within hours of the announcement, threads on other sites began filling up with questions about the legality of the new city policy, with some users suggesting it amounted to censorship.
But Dr. Jane Kirtley, a professor of media ethics and law at the University of Minnesota, said the city is within its rights to discontinue public comments on its social media channels. Kirtley noted that while local governments cannot block comments based on one viewpoint or another, they are under no obligation to manage a public forum on social media.
“They can decide to discontinue the public forum if they choose,” Kirtley said. “If they do allow public comments, they can only impose reasonable restrictions on time, place, and manner. These restrictions must be viewpoint neutral.”
On social media threads — ones not managed by the city — there were a few users who defended the government’s decision to restrict comments, noting that city threads are often cesspools of comments from people trolling and harassing public officials.
But overwhelmingly, users were critical of the move. One commenter wrote that while “the change may simplify some aspects of the city’s social media management … eliminating open dialogue among constituents on the platforms most people use to connect is certainly not going to improve community engagement or help build trust in local government.”
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